FAQ
Everyone always has one question or the other, especially when making the important decision about their life and the care they require to suit their requirement or needs.
At Grove Care Agency, we want you to have a full assurance that you are making the right decision in having Grove Care Agency supply your care or the care for a family member. Please contact us to ask any questions you may have.
If you have not yet spoken to us about the free non-obligation meeting which will be arranged in your own home at a time convenient to you and your family, then please contact us on 07949 51220 or email info@stchristopherhomes.com.
The question(s) that you wish to ask may be amongst the ones below. Please take time to have a look:
Answering Questions To Assure Our Client Of Care Quality & Standards
What areas do you cover?
Grove Care Agency provides hourly care. In addition, live-in care and 16+ supported living. Please contact us on 07949 512220 to discover if we can help you.
What is the difference between Home Care and Live-in Care?
We provide both types of care services. Home Care is a tailor made package of visits to your home where everyday care and personal care tasks can be completed. The visits can be from a short visit or to up to as many hours as required. Live-in Care again follows a tailor made plan to fit in with existing preferences but the Carer lives in the house with the person they are looking after.
What must be supplied for a Live-in Carer?
A private bedroom with linen must be provided as the Carer will be “living-in”. Access to a bathroom and toilet facilities are also essential. The resources for their meals must also be provided.
Do you recruit your Carers yourselves?
Yes, each Carer has to be interviewed and vetted by us. They have to supply references and undergo Independent Safeguarding Authority (ISA) and Disclosure Barring Services checks as insisted by the Care Quality Commission.
Do you train the Carers yourself?
Each of our Carers has to be trained by ourselves so that we are sure of their ability to look after our Clients. We have a dedicated in-house trainer who ensures that all of our Carers are fully trained to a high standard. Through out their career with us, our Carers can improve their knowledge and skill by taking different courses.
Are you regulated by the Care Quality Commission?
We are regulated by the CQC and inspected on a regular basis. Our last report can be seen on the website.
How do I know if the person who comes is from Grove Care Agency?
All our Carers will carry a Grove Care Agency identification badge and will wear a Care uniform where required.
What makes Us different from other care providers?
Grove Care Agency exists to bring high quality, helpful and friendly domiciliary care services to enable Clients to enjoy living in their own homes. It is an independent company . All the care packages are tailored to the Client’s needs with the aim to enhance independence. These care packages can be altered if and when needed. At all times, Grove Care Agency believes that the Clients should be listened to and that their rights are paramount.
What length of care is possible?
Home Care packages can be as short as 1/2 hour or more than several hours depending on what care is being given. Live-in Carers are living in your home and will provide care throughout the majority of the day and evening. They will need to have an official break during the day but this will be discussed when the care package is decided. If it is necessary, another Carer can take over from the Carer having their official break..
What house-keeping duties are the Carers happy to do?
Our Carers are happy to do most light house-keeping duties, for example dusting, vacuuming, empty bins, laundry. There must not be any heavy lifting involved though. However, if you require any house-keeping duties done, these must be noted on the Care Agreement.
I want to enjoy my life. Will my Carer support me to do this?
It is essential that you continue enjoying your life for as long as possible. Whether you like to go out and/or having friends or family to visit you, your Carer will help you as much as possible.